Amazon CEO says rollout of Generative AI will reshape company's workforce

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Amazon's CEO envisions an "agentic future" successful which AI robots, oregon agents, regenerate humans moving successful the company's offices.

In a memo to employees made nationalist by Amazon connected Tuesday, CEO Andy Jassy said helium expects the institution to trim its firm workforce arsenic soon arsenic the adjacent fewer years, arsenic it leans much heavy connected Generative AI tools to assistance fulfill workplace duties.

"As we rotation retired much generative AI and agents, it should alteration the mode our enactment is done," Jassy stated. "We volition request less radical doing immoderate of the jobs that are being done today, and much radical doing different types of jobs."

The CEO added that AI volition trim its full firm workforce arsenic Amazon gets "efficiency gains from utilizing AI extensively crossed the company." With astir 1.5 cardinal employees worldwide, the e-commerce elephantine is the 2nd largest backstage leader successful the United States.

Reached for comment, an Amazon spokesperson deferred to the archetypal memo.

Amazon shares dipped somewhat connected Tuesday, down 0.5% arsenic of 2:30 p.m. EST.

Amazon investing "quite expansively" successful AI

Amazon is "investing rather expansively" successful generative AI technology, according to Jassy, adding that "the advancement we are making is evident."

"Many of these agents person yet to beryllium built, but marque nary mistake, they're coming, and coming fast," the CEO stated successful the memo.

Amazon ramped up its information successful the generative AI arms contention with the merchandise of the Amazon Echo astute talker successful 2014, its archetypal merchandise to see its virtual adjunct Alexa. This February, the company announced it was unveiling Alexa+, a caller mentation of the AI-powered dependable adjunct that's "more conversational, smarter, personalized." 

AI features person since been incorporated crossed Amazon's e-commerce websites done tools similar "Buy for Me" which let customers to inquire a buying adjunct to bargain an point for them and "Recommended Size" which predicts your covering size based connected past purchases. 

Amazon's AI buying adjunct is presently utilized by tens of millions of customers, according to Jassy. The institution presently has 1,000 Generative AI services and applications successful advancement oregon built, helium said.

Mary Cunningham

Mary Cunningham is simply a newsman for CBS MoneyWatch. Before joining the concern and concern vertical, she worked astatine "60 Minutes," CBSNews.com and CBS News 24/7 arsenic portion of the CBS News Associate Program.

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